2.3 Indicators of Access to Oral Health Care and Indicators of Quality Oral Health Care
This section contains indicators of access to oral health care and quality of oral health care for children from the family’s perspective.
Download the “Family Satisfaction Questionnaire” that is based on these indicators, and share it with parents to assess their satisfaction with oral health services and to provide feedback for improving services.
Indicators of Access to Oral Health Care
- Child is seen for an oral health examination by the eruption of the first tooth or by age 1, whichever comes first.
- Dental benefits and any limitation of coverage are explained in the family’s primary language and using terms the family can understand.
- The family does not experience denial of care owing to the child’s special health care needs.
- The family is able to schedule an appointment for initial or routine care within 1 month of calling.
- The child is seen for oral emergencies by an oral health professional within 24 hours of calling.
- Specialty services are available and facilitated by a direct referral.
- Potential obstacles to care (e.g., lack of transportation) are assessed, and resources are identified to help overcome obstacles.