RealOne Player is a free
software download that is used to view and listen
to media that is streamed over the internet from RealServers.
RealOne Player can either open up as a separate window
on your desktop or it can be embedded in a web page
so that is plays back within your browser window.
If you know that you already have RealOne
Player installed on your computer, please check these
common problems. If you are
behind a security firewall and the audio/video does
not play, you will need to ask your network administrator
to open Port 554 to play the streaming media.
RealOne Player is the most recent RealPlayer
available. Please check system requirements to ensure
that your computer is capable of running RealOne Player;
if your computer does not meet these requirements,
please download and install RealPlayer
8, an older version of the player.
You only need the free, basic
version of RealOne Player or RealPlayer 8
to view these webcasts and archives. You do
not need to download the Plus version (which
contains extra features but is not free), or to subscribe
to a service.
For audio problems
such as "I can't hear any audio" or "The
audio sounds distorted/fuzzy," explore these
possible
solutions.
For video problems
such as "The video looks blocky and is not smooth"
or "'Ghosts' appear in the video" or "Video
is distorted or will not play," explore these
possible
solutions.
For connection problems
such as "I'm receiving a 'Cannot Connect' error
when I try to play the video/audio" or "I'm
receiving a 'Connection to server has timed out' error,"
explore these possible
solutions.
Minimum System Requirements
for RealOne Player:
233MHz Intel Pentium II processor
64MB of RAM
Windows 98, Windows 2000, Windows ME, Windows NT
4.0 with Service Pack 4 or later, Windows XP or
Mac OS X
Internet Explorer 5.0 or later
Recommended System Configuration:
300 MHz Intel Pentium III processor
or greater
128MB of RAM
56Kbps modem
Windows 98, Windows 2000, Windows ME, Windows NT
4.0 with Service Pack 4 or later, Windows XP or
Mac OS X
Internet Explorer 5.0 or later
Visit the RealNetworks web site and find
the link that reads: FREE RealOne Player.
Click that link, then choose “Download the Free RealOne Player.” (Other RealPlayers: Macintosh users | Unix/Linux users)
Click “Yes” or “Grant” to the RealOne
Player Installer, which will help you with your download.
Your download will begin shortly. Do not close this
window until your download begins. All versions use
the same file to install the player. The file is named
"RealOnePlayer.exe". There is no Macintosh
version at this time.
Normally, when you download RealOne
Player, the software will begin to install automatically.
However, if it does not, search for the install file
on your computer.
RealOne functions best when browser
cookies are enabled, making it much easier to log
in and access content, so please leave cookies on
for optimal experience.
Searching for the install file:
- Click the Windows Start button, then select
Search > For Files or Folders.
- Type "RealOnePlayer.exe" in the box
labeled Search for Files or Folders named.
- Click the Search Now button. If the file
is on your computer, Windows will show it in the
Search Results panel. If the file is not found,
download it again.
- Double-click the file to run it; the program will
guide you through the installation process.
Troubleshooting installation:
If you are not able to locate the file
on your computer, clear the temporary Internet files,
reset your browser security settings, and quit other
open programs. Then try to download RealOne Player
again.
To delete temporary Internet
files and reset security settings:
- Click the Windows Start button, Select
Settings > Control Panel > Internet Options.
- On the General tab, click Delete Files,
and then click OK.
- Click the Security tab.
- Click the Default Level button.
Remember to quit all programs before
you try to download again using your Web browser.
Windows XP
If you are trying to download RealOne
Player to a Windows XP computer, the computer may
show a blue screen and stop responding. Normally,
to resolve this you have to restart the computer.
If this has happened to you when you try to download:
- Click the Windows Start button, select
Settings> Control Panel > Display.
- Select the Screen Saver tab, set Screen
Saver to None.
- On the Screen Saver tab, click the Power
button.
- On the Power Schemes tab, make sure System
Standby is set to Never.
Microsoft has documented a video driver
incompatibility issue that can cause a blue screen
when the Operating System becomes idle; for example,
during a long download using a modem. Additional solutions
are contained in the Microsoft documentation for this
issue at: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q293078.
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