"Cannot connect" errors generally
mean that RealOne Player did not connect to the computer
that serves the media content (the server); they may
also mean that the link you clicked is out-of-date.
Common "cannot connect to server" errors
include:
- Cannot connect to server.
- Unable to connect to server.
- Unable to establish connection to server.
- Check network transport settings (or run auto-configure.)
- RealOne Player not able to successfully connect
to a server for playback.
- Cannot connect to server, the link you requested
may be inaccurate or out of date.
Occasional errors are usually caused
by high traffic on the Internet or the site hosting
the files being down or the files having been moved.
Connection errors that occur at all sites on a recurring
basis may indicate a problem with RealOne Player or
your Internet connection. You may need to reconfigure
RealOne Player or your Internet Service Provider's
(ISP) connection software to allow RealPlayer to connect.
If you are behind a security
firewall and the audio/video does not play,
first try asking your network administrator to open
Port 554 to play the streaming media.
Solution 1: Play clips from
the RealNetworks Technical Support Samples Page.
You will receive "link out of date" errors
if you play a file that has been moved. To verify
the problem is caused by out of date links, play sample
clips from the RealNetworks sample page:
- Open http://service.real.com/test/
in your Web browser.
- Click the links there that match the connection
speed of your Internet connection (for example,
56K).
If the links from this site play correctly,
RealOne Player is not the cause of the error you are
receiving from the other site. The links at the other
site are either written incorrectly or need to be
updated.
Solution 2: Play files during
"off-peak hours."
You may receive connection errors when playing files
or downloading updates for RealOne Player if the Internet
or your Internet Service Provider is experiencing
high traffic. This problem typically occurs during
"peak hours" when network traffic is highest.
Playing files or updating at an alternate time during
the day can usually correct connection problems caused
by high traffic.
Solution 3: Update your Internet
Service Provider's software.
If your Internet Service Provider (America Online,
Earthlink, or others) uses custom software to connect
to the Internet, updating that software may resolve
these issues. Contact your Internet Service Provider
to verify that you are using the latest version of
their software available, and to verify that their
software uses a 32-bit compatible Winsock driver.
When you try to play clips from some
websites with RealOne Player you may receive a "Connection
to server has timed out, you might be experiencing
network problems" error. This error occurs when
RealOne Player can not retrieve enough information
from the website to play the clip because there is
excessive activity on your Local Area Network (LAN)
or the Internet in general.
To try to solve this, increase your
time-out settings inside RealOne Player and try playing
the clip again or play the clip when the network or
Internet isn't so busy.
To increase the time-out settings, do
the following:
- Open/launch RealOne Player.
- Choose Tools > Preferences from the RealOne
Player toolbar.
- Double-click Connection in the Category window.
- Click Playback Settings button.
- Increase the Network Time-Out Settings in ten
second increments.
- Click OK to close the Preferences dialog box.
- Close your RealOne Player.
Try to access the clip again. If you
still have problems, increase the time-out settings
by ten seconds and try again. Keep trying until the
clip plays or it becomes obvious that increasing the
time-out settings will not resolve this problem.
If you are unable to play the clip after trying these
suggestions, try connecting to the site at an alternate
time of the day.
(This information is adapted from
RealNetworks'
support site.)
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