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Brodsky KL. 2005. Best practices in specialty provider recruitment and retention: Challenges and solutions. New York, NY: Commonwealth Fund, 34 pp.

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This paper describes a study of Association of Community Affiliated Plans (ACAP) health plans conducted in 2004 to identify barriers to recruiting and retaining providers and also to identify solutions to this problem. Four plans were selected for in-depth case studies. The paper discusses (1) identifying challenges; (2) matching best practices to challenges; (3) payment practices, payment incentives, and financial assistance; (4) utilization management practices; (5) communications and provider outreach practices; (6) practices to simplify administrative burdens; and (7) enabling service practices.

Keywords: Managed care organizations, Medicaid managed care, Barriers, Recruitment, Health personnel, Case studies, Salaries

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National Maternal and Child Oral Health Resource Center Georgetown University