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U.S. Health Resources and Services Administration. n.d. Effective communication tools for healthcare professionals: Addressing health literacy, cultural competency, and limited English proficiency (LEP). [Rockville, MD]: U.S. Health Resources and Services Administration.
Public Health Foundation 1300 L Street, N.W., Suite 800 Washington, DC 20005 Telephone: (202) 218-4400Fax: (202) 218-4409E-mail: email@example.comWebsite: http://www.phf.orgAvailable from the website.
Telephone: (202) 218-4400Fax: (202) 218-4409E-mail: firstname.lastname@example.orgWebsite: http://www.phf.orgAvailable from the website.
This course is designed to help health professionals implement client-centered communication practices that demonstrate cultural competency and appropriately address clients with limited health literacy and limited English proficiency. The course comprises five modules and will take approximately five hours to complete. Continuing educatioin credits (CEU/CE, CHES, CME, and CNE) are available.
Keywords: Communication, Health literacy, Culturally competent services, Cultural sensitivity, Cultural diversity, Physician patient relations, Professional training, Continuing education
American Academy of Pediatric Dentistry. 2004. Behavior Management Consensus Conference: Special issue. Pediatric Dentistry 26(2):110-206.
American Academy of Pediatric Dentistry 211 East Chicago Avenue, Suite 1700 Chicago, IL 60611-2637 Telephone: (312) 337-2169Fax: (312) 337-6329Website: http://www.aapd.orgContact for cost information.
Telephone: (312) 337-2169Fax: (312) 337-6329Website: http://www.aapd.orgContact for cost information.
This special issue of Pediatric Dentistry focuses on the Behavior Management for the Pediatric Dental Patient Conference and Workshop held on November 21–23, 2003, in Chicago, Illinois. The conference reviewed current behavior management techniques and philosophies, determined how they fit in today's society, and discussed their implications for the future. The issue includes nine conference papers. Topics include challenges of managing child behavior in the 21st century, the changing nature of parenting, pharmacological management of the pediatric dental patient, insurance issues, a survey of behavior-management teaching, and a survey of behavior-management techniques. The panel reports section includes four reports discussing rationales for behavior-management techniques in pediatric dentistry, third-party payer issues, legal issues associated with behavior management in the dental office, and education issues. Introductory comments are included, as are research abstracts for the 2004 annual session.
Keywords: Oral health, Pediatric dentistry, Dental care, Children, Child behavior, Behavior modification, Patient care management, Physician patient relations, Surveys, Insurance, Conferences
America's Health Insurance Plans. 2006. Tools to address disparities in health: Communications resources to close the gap--A compendium of resources for health insurance plans, physicians, and health care organizations. Washington, DC: America's Health Insurance Plans, 45 pp.
America's Health Insurance Plans 601 Pennsylvania Avenue, N.W., South Building, Suite 500 Washington, DC 20004 Telephone: (202) 778-3200Fax: (202) 331-7487E-mail: email@example.comWebsite: http://www.aahp.orgAvailable from the website.
Telephone: (202) 778-3200Fax: (202) 331-7487E-mail: firstname.lastname@example.orgWebsite: http://www.aahp.orgAvailable from the website.
This compendium provides culturally relevant resources and actions that health insurance plans, physicians and clinicians, and health care organizations can integrate into organization-wide initiatives and incorporate in everyday communications with health care consumers. Topics include types of health information requested by consumers; consumer views and attitudes on the collection of data by race, ethnicity, and primary language by health insurance plans, hospitals, and others; a review of current research on improving access and cross-cultural communications; recommendations to improve consumer knowledge and awareness of health disparities and culturally and linguistically appropriate health care messages and services. The compendium includes lists of resources, tools, and Web sites designed for consumers and health care professionals to improve health communications, and increase the rates of preventive screenings and medication adherence.
Keywords: Health care delivery, Culturally competent services, Physician patient relations, Cultural diversity, Communications, Oral health
American Dental Association. . Oral health literacy: Better communication for improved oral health. [Chicago, IL]: American Dental Association, 4 pp.
National Maternal and Child Oral Health Resource Center Georgetown University Box 571272 Washington, DC 20057-1272 Telephone: (202) 784-9771Fax: (202) 784-9777E-mail: OHRCinfo@georgetown.eduWebsite: http://www.mchoralhealth.orgAvailable for loan.
Telephone: (202) 784-9771Fax: (202) 784-9777E-mail: OHRCinfo@georgetown.eduWebsite: http://www.mchoralhealth.orgAvailable for loan.
This brochure provides a brief overview of oral health health literacy and its importance in patient information and decision-making. It offers tips for the dental team on how to recognize the need for assistance and how to aid patients in communicating about their oral health and treatment.
Keywords: Oral health, Health literacy, Physician patient relations
Abrams MA, Dreyer BP, eds. 2009. Plain language pediatrics: Health literacy strategies and communication resources for common pediatric topics. Elk Grove Village, IL: American Academy of Pediatrics, 337 pp.
American Academy of Pediatrics 141 Northwest Point Boulevard Elk Grove Village, IL 60007-1098 Telephone: (847) 434-4000Fax: (847) 434-8000Website: http://www.aap.org$54.95 for non-members, $49.95 for members, plus shipping and handling. Document Number: ISBN 978-1-58110-265-9.
Telephone: (847) 434-4000Fax: (847) 434-8000Website: http://www.aap.org$54.95 for non-members, $49.95 for members, plus shipping and handling. Document Number: ISBN 978-1-58110-265-9.
This book provides a framework for implementing a plain language approach to communication between health care staff and patients in the office. Part one explores limited health literacy, including the scope of the problem, how it affects children in particular, and how health care providers can address and overcome health literacy issues with patients and their caregivers. Part two of the book provides a series of 25 reproducible patient education handouts in both English and Spanish. Sample topics of handouts include asthma, bronchiolitis, fever, influenza, oral health, smoking, and temper tantrums. Provided with the handouts are techniques and professional guidance for health care providers to incorporate plain language about each topic into their daily practice.
Keywords: Health literacy, Literacy education, Patient care management, Physician patient relations, Language barriers, Communication skills, Resources for professionals, Spanish language materials
Baur C, ed. 2010. National action plan to improve health literacy. [Rockville, MD]: U.S. Office of Disease Prevention and Health Promotion, 67 pp.
U.S. Office of Disease Prevention and Health Promotion 1101 Wootton Parkway, Suite LL100 Rockville, MD 20852 Telephone: (240) 453-8280Fax: (240) 453-8282Website: http://odphp.osophs.dhhs.govAvailable from the website.
Telephone: (240) 453-8280Fax: (240) 453-8282Website: http://odphp.osophs.dhhs.govAvailable from the website.
This plan outlines seven goals and suggests strategies for developing a society-wide response to the public health problem of limited health literacy. The goals and strategies support Healthy People objectives in health literacy and related areas such as chronic disease. Many of the strategies highlight actions that particular organizations or professions can take to further thee goals.
Keywords: Health literacy, Literacy education, Consumer education, Community action, Physician patient relations, Oral health, Adults, Children
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