Make sure that the audio on your RealOne
Player is not muted. Then turn up the audio on your
RealOne Player by moving the volume slider upwards.
If that did not solve the problem, double-click
on the loudspeaker at the bottom right of your screen
and unmute/turn up the Wave slider.
Click on the loudspeaker at the bottom
right of your screen to make sure that your system
volume is not muted. Adjust the volume slider upwards.
If that did not solve the problem, make
sure that your computer speakers are turned on and
connected to the correct output jack, or that your
headphones are connected to the correct output jack.
If that did not solve the problem, choose
Start > Control Panel > Sounds and Audio
Devices and check your settings.
If that did not solve the problem, then
you likely have a problem with your computer's sound
card configuration that needs fixing.
This can occur if your RealOne Player
bandwidth is not correctly set. The proper way to
set your RealOne Player bandwidth is to set the Maximum
Bandwidth to the largest allowable setting. For example,
if you have a 56K modem, you would set the bandwidth
in the player to 56K modem. Your Normal Bandwidth
Setting should be set one level below it; if you have
a 56K modem, you would set this to 33.6K.
You cannot check and modify your bandwidth
settings from a RealOne Player that is embedded in
a web page. To set the connection speed, first open/launch
the RealOne Player by double-clicking its icon on
your desktop. Then:
- Choose Tools > Preferences from the
RealOne Player toolbar. The Preferences dialog box
opens.
- In the Category panel, click once on
Connection. Click on the button to check
your connection speed if you wish.
- Set the Normal box at one level below
the speed of your modem.
- Set the Maximum box equal to your modem
speed.
- Click the OK button.
(This information is adapted from
RealNetworks'
support site.)
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