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Technical Help: Realplayer

RealOne Player is a free software download that is used to view and listen to media that is streamed over the internet from RealServers. RealOne Player can either open up as a separate window on your desktop or it can be embedded in a web page so that is plays back within your browser window.

If you know that you already have RealOne Player installed on your computer, please check these common problems. If you are behind a security firewall and the audio/video does not play, you will need to ask your network administrator to open Port 554 to play the streaming media.

RealOne Player is the most recent RealPlayer available. Please check system requirements to ensure that your computer is capable of running RealOne Player; if your computer does not meet these requirements, please download and install RealPlayer 8, an older version of the player.

You only need the free, basic version of RealOne Player to view these webcasts and archives. You do not need to download the Plus version (which contains extra features but is not free), or to subscribe to a service.

Troubleshooting Common Playback Problems

For audio problems such as "I can't hear any audio" or "The audio sounds distorted/fuzzy," explore these possible audio solutions.

For video problems such as "The video looks blocky and is not smooth" or "'Ghosts' appear in the video" or "Video is distorted or will not play," explore these possible video solutions.

For connection problems such as "I'm receiving a 'Cannot Connect' error when I try to play the video/audio" or "I'm receiving a 'Connection to server has timed out' error," explore these possible connection solutions.

System Requirements

Minimum System Requirements for RealOne Player:

  • 233MHz Intel Pentium II processor
  • 64MB of RAM
  • Windows 98, Windows 2000, Windows ME,
  • Windows NT 4.0 with Service Pack 4 or later,
  • Windows XP or Mac OS X
  • Internet Explorer 5.0 or later

Recommended System Configuration:

  • 300 MHz Intel Pentium III processor or greater
  • 128MB of RAM
  • 56Kbps modem
  • Windows 98, Windows 2000, Windows ME,
  • Windows NT 4.0 with Service Pack 4 or later,
  • Windows XP or Mac OS X
  • Internet Explorer 5.0 or later

Downloading and Installing RealOne Player

Visit the RealNetworks website and find the link that reads: FREE RealOne Player. Click that link, then choose “Download the Free RealOne Player.”

Click “Yes” or “Grant” to the RealOne Player Installer, which will help you with your download. Your download will begin shortly. Do not close this window until your download begins. All versions use the same file to install the player. The file is named "RealOnePlayer.exe". There is no Macintosh version at this time.

Normally, when you download RealOne Player, the software will begin to install automatically. However, if it does not, search for the install file on your computer.

RealOne functions best when browser cookies are enabled, making it much easier to log in and access content, so please leave cookies on for optimal experience.

Searching for the install file:

  1. Click the Windows Start button, then select Search > For Files or Folders.
  2. Type "RealOnePlayer.exe" in the box labeled Search for Files or Folders named.
  3. Click the Search Now button. If the file is on your computer, Windows will show it in the Search Results panel. If the file is not found, download it again.
  4. Double-click the file to run it; the program will guide you through the installation process.

Troubleshooting installation:

If you are not able to locate the file on your computer, clear the temporary Internet files, reset your browser security settings, and quit other open programs. Then try to download RealOne Player again.

To delete temporary Internet files and reset security settings:

  1. Click the Windows Start button, Select Settings > Control Panel > Internet Options.
  2. On the General tab, click Delete Files, and then click OK.
  3. Click the Security tab.
  4. Click the Default Level button.

Remember to quit all programs before you try to download again using your Web browser.

Windows XP

If you are trying to download RealOne Player to a Windows XP computer, the computer may show a blue screen and stop responding. Normally, to resolve this you have to restart the computer. If this has happened to you when you try to download:

  1. Click the Windows Start button, select Settings> Control Panel > Display.
  2. Select the Screen Saver tab, set Screen Saver to None.
  3. On the Screen Saver tab, click the Power button.
  4. On the Power Schemes tab, make sure System Standby is set to Never.

Microsoft has documented a video driver incompatibility issue that can cause a blue screen when the Operating System becomes idle; for example, during a long download using a modem. Additional solutions are contained in the Microsoft documentation for this issue at: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q293078.