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Technical Help: Troubleshooting Common RealPlayer Audio Problems

Problem: I can't hear any audio.

Make sure that the audio on your RealOne Player is not muted. Then turn up the audio on your RealOne Player by moving the volume slider upwards.

If that did not solve the problem, double-click on the loudspeaker at the bottom right of your screen and unmute/turn up the Wave slider.

Click on the loudspeaker at the bottom right of your screen to make sure that your system volume is not muted. Adjust the volume slider upwards.

If that did not solve the problem, make sure that your computer speakers are turned on and connected to the correct output jack, or that your headphones are connected to the correct output jack.

If that did not solve the problem, choose Start > Control Panel > Sounds and Audio Devices and check your settings.

If that did not solve the problem, then you likely have a problem with your computer's sound card configuration that needs fixing.

Problem: The audio sounds distorted/fuzzy.

This can occur if your RealOne Player bandwidth is not correctly set. The proper way to set your RealOne Player bandwidth is to set the Maximum Bandwidth to the largest allowable setting. For example, if you have a 56K modem, you would set the bandwidth in the player to 56K modem. Your Normal Bandwidth Setting should be set one level below it; if you have a 56K modem, you would set this to 33.6K.

You cannot check and modify your bandwidth settings from a RealOne Player that is embedded in a web page. To set the connection speed, first open/launch the RealOne Player by double-clicking its icon on your desktop. Then:

  1. Choose Tools > Preferences from the RealOne Player toolbar. The Preferences dialog box opens.
  2. In the Category panel, click once on Connection. Click on the button to check your connection speed if you wish.
  3. Set the Normal box at one level below the speed of your modem.
  4. Set the Maximum box equal to your modem speed.
  5. lick the OK button.

(This information is adapted from RealNetworks' support site.)